Charlotte Jones

Charlotte is an occupational psychologist and organizational development consultant who works with leaders and organizations to deliver change. Drawing on over 23 years of extensive experience in the public and private sectors, she uses her technical and interpersonal skills to advise companies in making the best recruitment, talent management, and promotion decisions. Charlotte works extensively with C-suite clients and in identifying emerging talent with the potential to become future leaders. With international business and development experience, she adapts to context and culture to ensure the best fit solutions for each organization.

about

She specializes in using psychometrics, inquiry techniques, and coaching to understand culture and to evoke leadership in others. Charlotte has assessed and coached business leaders across a range of industries including banking, utilities, hospitability, food and beverage, and e-commerce. In large public sector organizations, Charlotte assesses and develops leaders and guides change initiatives.

Earlier in her career, Charlotte worked internally as a senior leader and client manager at the Metropolitan Police Service where she assessed and coached senior police leaders, worked on a broad range of organizational learning and development projects, and led culture assessments. She frequently advised the Management Board, headed by the Commissioner, on key leadership and change issues. Her last role at Scotland Yard was as a strategic advisor to the Assistant Commissioner for Specialist Operations, guiding him and his leadership team through significant cultural changes and relationship building in areas such as Counter Terrorism, Royalty Protection, and Diplomatic Protection.

Charlotte lives in Wales with her husband, teenage sons, cats and dog. Living near the Gower, she loves a beach walk and the sound of the sea after a busy day. With her Welsh heritage and a house of boys, she has learnt to enjoy rugby and supports her national team with passion.

CLIENT ENGAGEMENTS INCLUDE

United Nations, Senior Civil Service, Metropolitan Police Service, Discovery Ltd, Barclays Bank, Lloyds Banking Group, EDF, National Grid, Open University, ERM, Boots PLC, GlaxoSmithKline, Ebay, Microsoft, InterContinental Hotels Group (IHG), NFU Mutual, Diageo, MIND, South African Independent Complaints Directorate, Scorpions.

ACADEMIC BACKGROUND

MSc Occupational Psychology, Cardiff University
BSc Psychology (2:1), University of Plymouth

ASSOCIATIONS AND CERTIFICATIONS

Associate Fellow of British Psychological Society
Chartered Occupational Psychologist
Chartered Coaching Psychologist
Certified Practitioner of the Health and Care Professions Council
Accredited OCN Mediator
Certificate of competence in Level A and Level B testing
Certified in OPQ32, MBTI 1&2, Hogan Suite; HPI/HDS/MVPI, FIRO B, WAVE
Diploma in Mindfulness
Diploma in Neuro-Linguistic Programming

WHAT PEOPLE HAVE SAID ABOUT neil

Neil's work with individuals, teams and our organization has had and continues to add tremendous value and real impact. He listens and understands, has a keen and nuanced sense of people, issues and solutions. Like the warm and caring person he is, he is able and willing to adapt himself to the diverse needs of clients, drawing on a deep reservoir of techniques, with practical and actionable steps that raise the quality of outcomes. His time with us has consistently provided essential support to each of us individually and collectively to help move us forward together toward becoming a fitter, healthier and higher functioning team. Having experienced many such engagements, his comparative and absolute value is beyond compare. Worth every dime and minute of investment, I will and have recommended him to others without reservation.

M.S., Chief Operating Officer, Financial Services

Neil changed my life. He guided me to ways to grow I didn’t think were possible. I’ve worked with Neil in individual and group settings and my time spent with him is always incredibly valuable. He helped me expand outside of my comfort zone, but also come to my own conclusions on how to grow. He asked the tough questions, but always with an underlying sense of understanding and care. I’ve been to countless leadership and team building seminars, but the work I did with Neil is far more valuable. He gives deep, tailored, actionable insights. As a direct response to my work with Neil I feel more authentic as a leader, my work has more meaning, my team is more engaged, and I am happier.

I have worked with Neil on several highly visible and high stakes projects in the leadership development and executive team effectiveness areas. Neil has a complete focus on the client. He listens incredibly well and provides candid and direct feedback but does so with empathy and a solution focus. Neil is also amazingly insightful, whether it is assessing an individual’s leadership potential, diagnosing the root causes of ineffective team behaviors, or helping a coaching client reframe an issue for productive action. With other leadership development consultants it is not uncommon to have predictable or tried and true solutions played back to you. With Neil I have experienced unique insight and novel ideas that are suited to the organization’s context. Most of all Neil is a pleasure to work with. He is a dedicated professional who models the leadership behaviors that he seeks to help others develop and a valued asset who works seamlessly with our team.

Neil and I have worked together on a number of organizational and talent-related projects, including coaching, leadership development strategy, executive assessment for culture ‘fit’, and team engagement facilitation. Neil is a fantastic thought partner, coach and facilitator who brings business acumen, a razor-sharp intellect, a keen curiosity, and a high degree of integrity to all of his engagements – this coupled with his rich global experience. A wonderful listener, he always takes the time to get below the surface and tune in to what’s really important. He is never afraid to challenge and is skilled in helping clients see things from different perspectives and think creatively about the optimal solution. It’s always a privilege to partner with Neil, and I would not hesitate to recommend him for consultancy work in the Talent, Leadership and Organizational Development / Organizational Strategy space.

The breadth and depth of Neil's executive coaching capabilities far exceeded my expectations of our engagement. Throughout, Neil was practiced and effective at adapting to changing professional situations. Neil's approach was highly focused, highly personalized, and architected to drive both learning and unlearning of skills and behaviors that shaped my leadership style and career path. He provided valuable, relevant frameworks to employ in today's dynamic workplace, as well as trends and insights on modern leadership that were fresh, innovative, and incredibly relevant. Neil's warm and genuine manner was ever present and his guidance was incredibly bespoke and thus easy to apply. Working with Neil was a journey and lesson in shaping and building my leadership brand as much as it was about real, personal growth. It was my privilege to work with Neil and I welcome doing so again in the future.