She specializes in using psychometrics, inquiry techniques, and coaching to understand culture and to evoke leadership in others. Charlotte has assessed and coached business leaders across a range of industries including banking, utilities, hospitability, food and beverage, and e-commerce. In large public sector organizations, Charlotte assesses and develops leaders and guides change initiatives.
Earlier in her career, Charlotte worked internally as a senior leader and client manager at the Metropolitan Police Service where she assessed and coached senior police leaders, worked on a broad range of organizational learning and development projects, and led culture assessments. She frequently advised the Management Board, headed by the Commissioner, on key leadership and change issues. Her last role at Scotland Yard was as a strategic advisor to the Assistant Commissioner for Specialist Operations, guiding him and his leadership team through significant cultural changes and relationship building in areas such as Counter Terrorism, Royalty Protection, and Diplomatic Protection.
Charlotte lives in Wales with her husband, teenage sons, cats and dog. Living near the Gower, she loves a beach walk and the sound of the sea after a busy day. With her Welsh heritage and a house of boys, she has learnt to enjoy rugby and supports her national team with passion.
United Nations, Senior Civil Service, Metropolitan Police Service, Discovery Ltd, Barclays Bank, Lloyds Banking Group, EDF, National Grid, Open University, ERM, Boots PLC, GlaxoSmithKline, Ebay, Microsoft, InterContinental Hotels Group (IHG), NFU Mutual, Diageo, MIND, South African Independent Complaints Directorate, Scorpions.
- MSc Occupational Psychology, Cardiff University
- BSc Psychology (2:1), University of Plymouth
- Associate Fellow of British Psychological Society
- Chartered Occupational Psychologist
- Chartered Coaching Psychologist
- Certified Practitioner of the Health and Care Professions Council
- Accredited OCN Mediator
- Certificate of competence in Level A and Level B testing
- Certified in OPQ32, MBTI 1&2, Hogan Suite; HPI/HDS/MVPI, FIRO B, WAVE
- Diploma in Mindfulness
- Diploma in Neuro-Linguistic Programming